Frequently Asked Questions

If you have an active recurring membership, click Manage Subscription on this page. That opens the secure Stripe customer portal where you can update billing details and manage your plan. If you don’t have an active membership, subscribe here: https://parlayhouse.com/memberships/.

If you are finally ready to become a Parlay House Queen, or are feeling a bit pinched financially, it’s easy to change your plan: In the Stripe customer portal, choose Update Plan and select your new membership. Upgrades/downgrades apply immediately and Stripe will calculate a prorated adjustment based on how much time is left in your current billing period. That means: - If you upgrade, you’ll be charged a prorated amount for the difference. - If you downgrade, Stripe will apply a prorated credit (which may reduce a future invoice). After you confirm the change, you can usually see the updated plan and any proration line items/receipt in the portal’s billing history.

In the Stripe customer portal, choose Cancel plan. You will stay active until the end of your already-paid billing period (you get to keep access through that date) and you will not be rebilled after that paid billing period ends. You can confirm the cancellation and your end date in the portal’s subscription details.

In the Stripe customer portal, choose Payment Method to update your card. Your membership will continue as long as your payment method stays up to date.

In the Stripe customer portal, you can view your billing history and download receipts/invoices. This is the fastest way to access past payments.

Yes. The customer portal is hosted by Stripe and uses secure authentication. Depending on your setup, it may prompt a one-time verification code and/or 2-step verification through Stripe Link.

We are true believers in pulling the next woman forward. So while we have a policy of no refunds, you can transfer your ticket to another woman or, we will invite the next woman on the waitlist to use your ticket if you are not able to make it after all. Just try to let us know as soon as you can so that she can have enough time to join us and thank you for your support!

Gift memberships can be purchased here: https://parlayhouse.com/gifting/. They are valid for 1 year, and gift recipients will receive an email welcoming them to Parlay House.

Gift memberships don’t auto-renew. When your gift expires, visit Memberships to purchase a recurring plan: https://parlayhouse.com/memberships/.

First, make sure you’re using the same email address tied to your membership. If you still can’t get in, use the Refresh Subscription button and try again. If it’s still not working, contact customer support at membership@parlayhouse.com.

At the bottom of every Parlay House communication, you can select ‘Unsubscribe’ or ‘Manage preferences’.

All attendees, regardless of membership status, need to register for events. Events do sell out and we are unable to accommodate guests who do not purchase a ticket.

Events are posted on a rolling basis, typically 4-6 weeks in advance, and tickets can be purchased here: https://www.tickettailor.com/events/parlayhouse.

You will receive an email if tickets become available. Joining the Waitlist does not guarantee a ticket, it just means you’ll be notified if tickets are released. Tickets can be purchased on the Events Page and are available on a first-come, first-served basis: https://tickets.parlayhouse.com/events/parlayhouse.

Parlay House membership includes access to signature, live events at a discounted price. After purchasing a membership, you will receive an email containing your member access code. Enter this code under ‘Use ticket access code’ when purchasing your tickets to unlock your member-level pricing. If you can’t find your access code, feel free to reach out to membership@parlayhouse.com and we can assist!

We are true believers in pulling the next woman forward. While event tickets are nonrefundable and nontransferable, we will open up your space to the next woman on the waitlist. Please email membership@parlayhouse.com to let us know if you are not able to attend an event.

Absolutely! General Admission tickets are available to nonmembers who would like to attend an event.

Discounted Guest Tickets are available to Queen members who wish to purchase a ticket on behalf of a first-time guest. If the guest would like to continue attending after her first event, she is welcome to purchase a General Admission ticket. The goal of the discounted ticket is to give new women an introduction to the community so they can experience an event and then (hopefully) join us as members! Queen Members may access a discounted Guest Ticket when they are registering for an event. Guest Tickets must be purchased by Queens on behalf of their guest, and the guest name and email must be provided at checkout. To purchase the ticket, enter your Queen access code and the Guest Ticket option will become available. Please do not share the Queen access code with anyone. Queens can purchase up to 4 Guest Tickets per event.

We value your input on programming, please email membership@parlayhouse.com to share an idea.

All feedback is welcome and encouraged, please email membership@parlayhouse.com!

Many of our cities are on the hunt for additional members to be part of the core team. If you have a place to host, skills moderating conversations, ideas for content or fantastic organizational skills, you may be just what we’re looking for! Reach out to membership@parlayhouse.com and we’ll get back to you to talk further.

We have found that our cities that build the greatest momentum start with a core group of 3-4 women who represent a range of experience, life stage and skills. They work together (with the support of our Parlay House team) to build a list of women who would be interested in being an early participant. If that sounds like something you might like to be part of, let us know where you are and tell us a bit more about yourself by writing to membership@parlayhouse.com.